Monday, September 10, 2012

OMG - we will die.. all of us!

yes. sure, we will.. one day. not today tho, i guess. However, following the comments in some tech-blogs about Second Life, then LL has now done the worst thing they ever could do.. they changed the Jira....

Uhm.. wait.. the Jira.. what was that again?

Before the change, the Jira was a tool, where everyone could see any bug reported about Second Life (save the security flaws which could be used for exploits). So, if one ran into a problem, it was always a good step, to check first in the Jira, whether other people also ran into the same problem and if there was also a workaround.

An example how that works, can be found here: Jira Entry

You can see, someone is reporting a bug, and then others give comments to it.

Now, this tool is closed. The old reports are still visible as of yet, but new reports will only be visible to those who reported them and to Linden Lab. Not to the audience anymore. According to a lot of people  this is like the end of the world. Or for sure, at least another malicious move to seal the fate of Second Life. Or, if not malicious, then, it must have been again Rod who did not understand anything about how to talk to their users or clients.

I doubt that any of the above is true. The Lab does not reason out things, so one can only guess. And as many love to guess, or assume, now, my 2c on this matter as guess:

Some say the rude and impolite behavior of some users was too much for the support team to deal with.  And well, yes, customer service can be stress, if the customer thinks they can behave really bad and the response team has to be always polite. If you want to see yourself, what attitude some people use in the Jira, follow this link - and add in the "Query" field some bad words, like shit or fuck. You will be astonished, for sure.
However, i doubt that is a reason. Because, the people at the Lab are professionals. They get paid for doing their job, and they do their job. Much like any other employee too. Going emotional with them is just futile because, for them, working at the Jira, and fixing bugs, is a job like repairing a car. And yes, granted, working for "Linden Lab" and in "Second Life" has some more aura than being the car repair mechanic at Joe's Garage - for some. It highly always depends on what the individual wants. Just because you think the job at the Lab is like paradise does not mean, they have to share that opinion. Maybe they would as well work in Joe's Garage.

Now let us look at those 'reasons' like, they do not understand SL, they just break things, etc.
Not true, simple as that. Again, they do their job. And be honest to yourself, compare SL with other 3D environments. Which one is most stable and has most concurrent users and a working economy?
That is not "just so". That is because they run SL like a company project. If they really would not understand how to run a project, SL would have died already years ago. And just because they do not react to each and every wish we have, does not mean they ignore us.

In my guess, they closed the "Publicity" mainly for one reason: all competitors were able to see the issues with the software, like viewer and server, and compare to their own issues. The Jira was, as side effect, also a resource for those companies who want to compete with SL. Or, in other words, LL was feeding them knowledge for free. And i can understand, if this is not what an investor would like to see.
But, it is a guess, just my 2c. I have no idea about the real cause. To me, this makes more sense as reason tho.

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